Politique de remboursement

We have a strict no return policy on our virtual learning products

You can always contact us for any question at taysluxeacademy@gmail.com.

Refund Policy

Effective Date: [May 2022]

At TaysLuxe Academy, we are committed to providing high-quality digital education, tutorials, vendor resources and business training. Please read this Refund Policy carefully before making a purchase.

By purchasing any product or service from TaysLuxe Academy, you acknowledge that you have read, understood and agree to this Refund Policy.

1. Digital Products

Due to the instant access and downloadable nature of our digital products, all sales are final.

This includes, but is not limited to:

  • Hair tutorials
  • Digital courses
  • Vendor lists
  • AI tools and prompts
  • Templates
  • Workbooks
  • Business resources
  • E-books
  • Masterclass replays
  • Downloadable content
  • Educational resources

Once access has been granted or the product has been delivered, refunds, exchanges or cancellations will not be provided except where required by applicable law.

2. Vendor Lists

Vendor lists sold by TaysLuxe Academy are educational sourcing resources based on our own industry experience and professional relationships.

By purchasing a vendor list, you acknowledge that:

  • Vendors are independent third-party businesses.
  • TaysLuxe Academy does not own, manage or control any listed supplier.
  • Vendors reserve the right to accept or decline customers at their sole discretion.
  • Vendor policies, pricing, communication, stock availability, manufacturing capacity and business practices may change at any time without notice.

Refunds will not be issued because:

  • A vendor declines to supply your business.
  • A vendor stops responding.
  • A vendor changes their pricing or policies.
  • You choose not to use the vendor.
  • Your business needs change.
  • You find another supplier.
  • You are dissatisfied with a third-party supplier’s independent business decisions.

The Company cannot guarantee the future conduct or business decisions of independent suppliers.

3. Tutorials & Educational Content

All tutorials, courses and educational materials are intended for educational purposes only.

Refunds will not be granted because:

  • You did not complete the training.
  • You expected different results.
  • You lacked the time to complete the course.
  • You did not read the product description before purchasing.
  • You were unable to implement the strategies taught.
  • Your business did not achieve your desired outcome.

Business success depends on many factors outside the Company’s control, including your own effort, experience, implementation and market conditions.

4. Technical Issues

If you experience a genuine technical issue preventing access to your purchased product, please contact our support team.

Where appropriate, we will:

  • Restore access.
  • Provide a replacement download.
  • Resolve the technical issue within a reasonable timeframe.

Technical assistance will always be provided before any refund is considered where required by applicable law.

5. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us within 7 days of purchase.

Where verified, we may, at our discretion:

  • Refund the duplicate purchase; or
  • Credit the duplicate purchase towards another product.

6. Payment Disputes & Chargebacks

If you believe there has been an issue with your purchase, we ask that you contact our support team before initiating a payment dispute or chargeback.

Where a chargeback is initiated after access has been granted, the Company reserves the right to:

  • Suspend access to purchased products.
  • Remove access to memberships or communities.
  • Contest the dispute using transaction records, access logs, download history and customer communications.
  • Refuse future purchases where appropriate.

Where a chargeback is found to be fraudulent or without proper basis, the Company reserves all rights available under applicable law.

7. Fraudulent Activity

The Company reserves the right to refuse refunds, suspend accounts or pursue appropriate legal remedies where there is evidence of:

  • Payment fraud.
  • False payment disputes.
  • Unauthorised sharing of digital products.
  • Intellectual property infringement.
  • Abuse of refund requests.
  • Breaches of our Terms & Conditions.

8. Contact Us

If you have any questions regarding your purchase, please contact:

Support Team

📧 support@taysluxeacademy.com

Please include:

  • Your full name
  • Order number
  • Product purchased
  • A description of your enquiry

Our team will respond as soon as reasonably possible during normal business hours.

9. Policy Acceptance

By completing your purchase, you confirm that:

  • You understand you are purchasing digital products and/or educational resources.
  • You have read and agree to this Refund Policy.
  • You understand that all sales are final except where required by applicable law.
  • You understand that vendor lists provide access to independent third-party suppliers whose future business decisions are outside the control of TaysLuxe Academy.
  • You understand that business results are not guaranteed and depend upon your own implementation and circumstances.