Terms of Purchase

1. Agreement to These Terms

By placing an order with TaysLuxe Academy, you confirm that you have read, understood and agree to these Terms of Purchase, together with our Website Terms of Use, Privacy Policy and any other policies referenced on our website.

By completing your purchase, you enter into a legally binding agreement with TaysLuxe Academy.

2. Digital Products & Services

TaysLuxe Academy sells digital products and educational services, including but not limited to:

• Hair tutorials
• Digital courses
• Vendor lists
• Business resources
• Templates
• Workbooks
• Masterclasses
• AI-powered educational tools
• Memberships
• Coaching and mentoring
• Downloadable digital content

All products are delivered digitally unless otherwise stated.

3. Payment

All prices displayed are in the currency shown at checkout.

Payment must be made in full before access to digital products or services is granted unless an approved payment plan has been selected.

By placing an order, you authorise the Company and its payment processors to charge your chosen payment method for the full purchase amount.

You are responsible for ensuring that your payment information is accurate and that sufficient funds are available.

4. Digital Delivery

Access to digital products is typically provided immediately or within the timeframe stated on the product page.

Delivery may be made through:

• Email
• Customer account
• Membership portal
• Course platform
• Download link
• Other digital delivery methods

It is your responsibility to provide a valid email address and check your spam or junk folders if access is not received.

5. No Refund Policy

Due to the instant delivery and digital nature of our products, all sales are final unless otherwise required by applicable law.

Refunds will not be provided because:

• You changed your mind.
• You no longer have time to complete the product.
• You did not achieve your desired outcome.
• You misunderstood what was included after purchase.
• A third-party supplier declined to work with you.
• You failed to complete or implement the training.
• You found an alternative solution.
• You did not read the product description before purchasing.

If a technical issue prevents access to your purchased product, we will use reasonable efforts to resolve the issue or provide replacement access where appropriate.

6. Vendor Lists & Third-Party Suppliers

Vendor lists are educational sourcing resources developed from the Company’s own industry experience and professional relationships.

By purchasing a vendor list, you acknowledge and agree that:

• Vendors are independent third-party businesses.
• The Company does not own or control any listed supplier.
• Inclusion within a vendor list does not guarantee future performance or business decisions.
• Vendors may change their policies, pricing, inventory, communication methods or business practices at any time.
• Vendors reserve the right to accept or decline customers at their sole discretion.

The Company cannot guarantee:

• That a vendor will agree to work with you.
• Future communication standards.
• Response times.
• Product availability.
• Shipping times.
• Manufacturing capacity.
• Pricing.
• Future business relationships.

A vendor choosing not to work with you does not constitute a defective product and does not entitle you to a refund.

7. Educational Purpose Only

All products are intended for educational and informational purposes only.

We do not guarantee:

• Business success.
• Revenue.
• Profitability.
• Sales.
• Client growth.
• Social media growth.
• Business outcomes.

Your results depend on numerous factors outside the Company’s control, including your own effort, experience, market conditions and business decisions.

8. Customer Responsibilities

By purchasing from TaysLuxe Academy, you agree to:

• Read all product descriptions before purchasing.
• Ensure the product is suitable for your needs.
• Use all products lawfully and responsibly.
• Maintain the confidentiality of your account login details.
• Respect the intellectual property rights of the Company.

9. Customer Conduct

Customers agree to communicate respectfully with our team.

You must not:

• Harass, threaten or abuse staff.
• Spam multiple communication channels regarding the same issue.
• Knowingly publish false or misleading statements about the Company.
• Attempt to interfere with the Company’s business relationships.
• Misuse or abuse customer support services.

The Company reserves the right to refuse future service or terminate access to products where appropriate.

10. Chargebacks & Payment Disputes

If you experience an issue with your purchase, you agree to contact TaysLuxe Academy first to allow us a reasonable opportunity to investigate and resolve the matter.

Initiating a payment dispute or chargeback does not automatically cancel your contractual obligations.

Where the Company reasonably believes that a chargeback or payment dispute has been made fraudulently or without proper basis, it reserves the right to:

• Contest the dispute with supporting evidence.
• Suspend or revoke access to purchased products.
• Recover any outstanding sums owed.
• Recover reasonable costs incurred in responding to the dispute where permitted by law.
• Refuse future purchases.

11. Right to Refuse Future Service

TaysLuxe Academy reserves the right to refuse future purchases, suspend accounts or terminate access to products where a customer:

• Breaches these Terms.
• Shares or redistributes Company content.
• Commits payment fraud.
• Harasses staff.
• Misuses products or services.
• Engages in unlawful conduct affecting the Company.

12. Acceptance of These Terms

By completing your purchase, you confirm that:

• You have read these Terms of Purchase.
• You understand what you are purchasing.
• You understand that digital products are non-refundable except where required by applicable law.
• You agree to comply with these Terms.

Your purchase constitutes acceptance of these Terms of Purchase.